Description of Services

Business Aviator Standard Edition Upgrade & Business Aviator Standard Edition – Full Service Package Includes:

• Business Aviator Support Services including access to support material and software available on the website(s), which currently includes:
  1. Downloadable Business Aviator Standard Edition.
  2. Access to Automatic Standard Edition Updates.
  3. Downloadable Report Writer software.
  4. Access to Online Support Help-Desk and User Forums.
  5. Access to Online Knowledgebase Material.
  6. Access to Online Training Video’s and Documentation.
• Access to email support for 1 email address. The email address should be agreed-upon as the “single point of contact” for ongoing support when using the Business Aviator product. Any email addresses that are not defined as legitimate support addresses may not be serviced by Business Aviator support. Mark Miarecki Computing, Inc. reserves the right to determine if an email address is serviceable at its sole discretion.

Business Aviator Standard Edition – Full Service Package Also Includes:

• Business Aviator Standard Edition installation, initial setup and import of information from a supported accounting system, which currently includes:
  1. Professional Remote Installation of Business Aviator Software for 1 site (“database”) on a single computer, with emailed documentation describing the installation and how to deploy the Business Aviator Client Software on additional workstations to access this 1 database.
  2. Professional Remote Installation of Business Aviator Transaction Agent software used to integrate with accounting for 1 company file on a single computer, with documentation describing the integration and backup & restore procedures.
  3. Setup of Business Aviator and Accounting System integration – using Mark Miarecki Computing, Inc. standard Business Aviator approved approach to setting up the chart of accounts integration with Accounting.
  4. Import of data from accounting system, including at-least chart of accounts, sales representatives, shipping methods, customers, vendors, items, item current primary price assigned, item current cost assigned for primary vendor, and inventory quantities. No transactional data (current or historical) will be imported –nor is it supported. Open transactions should be deleted from the accounting system and added to Business Aviator by you after the data import.
  5. Emailed documentation with Detailed Installation Information, Backup & Restore Procedures, and System-Use Documentation for training additional Staff.
  6. 2 or 4 Hours of Live Online Training (*depending on package purchased). Live Online Training must be scheduled at least 48 hours in advance of the day/time requested. Date & Time is subject to availability on a first-come/first-serve basis. Training time is recorded from the moment a Business Aviator associate connects to your computer for the training session, until the moment the Business Aviator associate disconnects.
  7. 0 or 5 Phone Support Incidents (*depending on package purchased). Phone Support must be scheduled at least 48 hours in advance of the day/time requested unless it’s an “emergency service”. Date & Time is subject to availability on a first-come/first-serve basis. A Phone Incident is deemed “closed” when the issue or questions posed by you at the time the incident is opened are addressed to the best of the Business Aviator associate’s capability. An issue is legitimately an “emergency service” if your business cannot function whatsoever unless the issue is resolved.